BILLING

Billing is completed in New Zealand dollars and all amounts displayed are inclusive of GST. Refunds can only be issued via your original payment method or alternatively via store credit.

CREDIT CARD TRANSACTIONS

We accept payment via Visa, Mastercard, Amex. Your card details are not stored on our servers.

ORDER CONFIRMATION

Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. 

CANCEL AN ORDER

Get in touch with us immediately; we can cancel your order if it is not dispatched. However, if your order is dispatched, we can arrange a return if the items meet all the returns requirements.

SHIPPING

Orders are dispatched from Wanaka, New Zealand. We aim to pack and ship within one business day of receiving your order. We process orders on business days (Monday to Friday). We do not process orders on the weekend or public holidays. 

PO BOXES

We are able to deliver to PO Boxes.